Privacy Policy


Respecting and protecting your privacy

Happy Tails Animal Hospital, as a vet, respects your right to your privacy. We are bound by, and abide by, the National Privacy Principles in the Privacy Act (Cth) 1988 (“Privacy Act”).

Collection of personal information

When you are using, we may collect information from you through automatic tracking systems (such as information about your browsing preference).

In addition, we may collect information that you volunteer to.

In order to access some specific features of, you are required to provide some personal information. During this process, we collect some of your personal information, in the following manner:

  • We will not collect information that identifies you personally, except when you specifically volunteer that information to us when using specific features. These specific features might include, but are not limited to:
    • Making purchases
    • Receiving notifications by text message or email about events and promotions
    • Receiving general emails from us
    • Commenting on our content such as blogs, articles, photographs or video, or participating in Our forums, bulletin boards, chat rooms or other similar features

From time to time we may request information from you to assist us in improving our content of materials.


Please note that no systems involving the transmission of information via the internet, or the electronic storage of data, are completely secure. However, we take the protection and storage of your personal information very seriously. We take all reasonable steps to protect your personal information.

We use appropriate physical, digital, managerial and security systems to store your personal information and to protect it against unauthorized access, destruction or disclosure.


Cookies are small files stored on your computer or mobile device which collect information about your browsing behaviour. Cookies do not access information that is stored on your computer.

Cookies enable us to tailor our configurations to your needs and preferences, in order to improve your user experience.

Most internet browsers accept cookies automatically, although you are able to change your browser settings to control cookies, including whether or not you accept them, and how to remove them. You may also be able to set your browser to advise you if you receive a cookie or to block or delete cookies. However, if you do this, you may be prevented from taking full advantage of the product.

Third parties who advertise on the product may use cookies in order to learn about your browsing preferences and to present relevant advertisements to you. Cookies enable these advertisers to recognize your computer each time you are sent an advertisement. It allows them to compile information about where you saw their advertisement, and to better target their advertisements. You may notice these targeted advertisements on the product or on other websites that you visit. We do not control the cookies that may be used by these third-party advertisers. This privacy policy only addresses our use of cookies and does not address the use of cookies by any of these third-party advertisers. For information about the use of cookies by these third-party advertisers, you will need to consult their privacy policies or cookies policies respectively.

How your information is used

We use your personal information to help us improve your experience. We may use your personal information for purposes including but not limited to:

  • Providing service to you.
  • Marketing and advertising to you including both direct and indirect marketing and advertising and including marketing and advertising about products that may interest you based on your personal preferences or demographics.
Information you release

You acknowledge and agree that if you publish or submit personal information in publicly accessible sections of the product (such as forums, bulletin boards, chat rooms, or other similar sections), then you are solely responsible for the release of the personal information and we are not liable or responsible in relation to the release of the personal information.

Email opt-in/out

If you receive an email from us in relation to the product and would prefer not to receive such correspondence in the future, you may follow the instructions in the email to opt-out of future correspondence. You may also contact us, using the details at the bottom of this privacy policy, in order to opt-out of future correspondence. We will make all reasonable efforts to promptly comply with your requests. However, you may receive subsequent correspondence from us while your request is being handled.

Changes to this policy

We may make changes to this Privacy Policy at any time in our sole discretion.

If we make changes to this Privacy Policy, unless we obtain your express consent to those changes, then such changes will only apply to any information that we obtain from you after the date that the changes take effect.

If we make changes to this Privacy Policy, your continued use of the product after the date that the changes take effect confirms that you acknowledge, accept and agree to those changes.

Contact us

If you have any questions about our privacy and discretion policy, you can contact our friendly customer service team via email or phone. Alternatively, visit our Contact Us page for details.

Last Updated: 14 September 2021